Support
Windsoft provides reliable and knowledgeable customer support. Please review the Frequently Asked Questions below. If you still have questions, please fill out the contact form in its entirety and submit.
Frequently Asked Questions
I am interested in reselling Windsoft products. How do I become a reseller?
Please visit https://www.essendant.com/get-started to apply to become a reseller.
How do I get a sample of your product?
We do not provide samples of our product at this time. Please reach out to a local reseller of the product to see if they can assist you.
How do I return a product?
Unfortunately, we are unable to process any return request. Please contact your place of purchase.
I received damaged/missing product from Amazon. How do I resolve?
We ask that you please contact Amazon for further assistance regarding replacements and refunds.
- Log in to your account on the Amazon website or app.
- Navigate to the menu and select “Account”.
- Under the “Customer Service” section, select “Contact Us”.
- Locate and select the item you wish to process the return/claim on from the list of purchased items.
- Next, select the reason for the return/claim. Follow the prompts to complete the return/claim.
“Says delivered, but it’s not here”
• Entire item is missing.“Damaged or defective item”
• Item arrived damaged.
• Item does not work.“Return or replacement”
• Missing parts
• Wrong item
• Don’t want/need items - Follow the prompts to complete the return/claim.
- Follow the instructions to return the product, if required.
Where do I purchase Windsoft products?
We suggest searching online using the item number and the words “near me”. The results should provide local resellers that carry the product. You may have to check with them individually on available stock and pricing.
